PuurrsonikPUURRSONIK / CUSTOMER CARE
Return & Refund Policy
Clear guidance when something is not quite right.
30-day return requests
Request a return within 30 days of receiving your item. Change-of-mind returns must be unused, in their original condition and original packaging. Contact [email protected] with your order number and reason before returning anything.
Authorization & return address
Please obtain return authorization and instructions from our customer service team before sending your item. The return address is: puurrsonik, Le Rechou, 14 Goas Ar Lao, 22300 Ploubezre, France. Returns travel to France; please consider this when arranging a change-of-mind return.
Damaged, defective or incorrect items
Contact us with your order number and a description of the issue. We may request photographs to help assess the problem and arrange an appropriate resolution. The unused-item and original-packaging conditions for ordinary returns do not prevent a claim for a damaged, defective or incorrect item.
Return shipping & fees
We cover return shipping when the issue results from our error, damage, a defect or an incorrect item. You pay return shipping for a change of mind. There is no restocking fee. Contact us for the appropriate shipping arrangements before sending a company-paid return.
Refunds
After a refund is approved, funds will be automatically returned to the original payment account within 10 calendar days. Contact us if you need help checking a refund.
Cancellations & exchanges
Contact [email protected] about cancellation or exchange requests. We will review the request based on the processing status and circumstances. No unconditional cancellation or direct exchange service is promised.
Your rights
This policy does not limit rights available to you under applicable consumer law.